Want to know more about Colocation?
Colocation questions answered.
- What is Colocation?
Colocation is essentially data centre space for your own servers, switches, firewall and storage devices – Your equipment, hosted in our data centre. This allows your equipment to be connected to a super fast internet connection, and have the assurance of uninterrupted data and power connectivity.
- How do I physically access my colocated equipment?
Access to your equipment can be arranged by sending an email to email@example.com, visiting our support portal, or calling our support line 1300 662 457 and requesting Escorted Access, stating who will be attending, what rack requires access, and the time and date. Unless After Hours Escorted Access is included in your plan, access outside of business hours is charged and detailed in our Support Charges support page. More information can be found in our OCDC Access and Work Guidelines
- How is power charged?
Power is charged as a monthly average of power used at the rate of $33/100 watts (or part there of) and overages at $66/100 watts (or part there of) – exclusive of GST. You may purchase colocation with metered power which means that you will be charged for all power used in your rack(s), or power can be included in your rack(s). In both cases however, you are limited to the ‘maximum power’ allocation you have purchased.
- What internet connection options do you offer?
We offer both Usage Based billing (Pre-Paid Data Packs, per KB/MB/GB/TB) and Bandwidth Based billing (per Mbps).
Usage Based: By default, our colocation comes with an internet connected port with Usage Based or Pre-Paid Data Packs billing. Under this option data is metered (inbound & outbound), and offered in discounted pre-paid data packs (e.g. 250GB/1TB/5TB data packs). Although not dedicated bandwidth, internet connectivity is via our fast shared aggregated upstreams.
Bandwidth Based: This is an unlimited data option, and the amount of dedicated bandwidth is purchased. We guarantee the bandwidth purchased and offer the option of ’95th Percentile Billing’ that allows for bursts up to double the purchased bandwidth.
- Can I have my own ISP, Carrier or Cross Connect to another customer connected to my rack?
Yes, you can do this by ordering a ‘Cross Connect’ at the time of ordering or upgrading your service. If you would like to bring an alternative carrier or ISP service into your rack, please choose the ‘Carrier Cross Connect’ option, or alternatively you can connect using a standard ‘Cross Connect’.
- How do I backup my colocated servers?
There are a number of ways you can backup your colocated servers… We can rotate an external drive for you and if required, ship them to you. Some choose to have 2 or 3 drives – one attached to the server, one in transit, and one in their possession. Although we do charge for sending and receiving packages, the connecting and disconnecting drives is covered under ‘Remote Hands’ (see the Support Charges page for details). Alternatively, we can take care of your backups using our managed backup service using our storage and R1Soft backup software.
Want to know more about VPS?
virtualityVPS Cloud questions answered.
- What redundancy do you offer?
Our VPS packages come with RAID storage, so if a disk fails in our fast SSD array, your VPS will not be affected. Data is automatically rebuilt onto a replacement disk whilst your VPS continues to run. Even if the RAID arrays suffer multiple hard disk failures, no data will be lost.
- What if the physical computer fails?
Not to worry, in the event that the physical computer your VPS is running on fails, our automatic detection system automatically mounts your VPS onto another available computer. Your dedicated IP address is pointed to the new system and your VPS is bought back online in the exact state it was when the failure occurred. All this happens in approximately 30 seconds using Hyper-V clustering.
- What backup and monitoring options are available?
VPS SSD can be backed up twice weekly with the ability to restore individual files or your entire VM. Backups are kept for 7 weeks and we can also cater for custom backup requirements. Services can be monitored 24 x 7 and notification of any failures is sent via email or SMS alerts. Examples of common services monitored include: HTTP, FTP, POP, IMAP, SMTP etc. Please see our pricing.
- Who does my software updates and firewalling?
Our VPS SSD packages have the option for managed firewalls so that we are able to firewall out any unwanted traffic at the hardware level before it reaches your VPS. Examples of this include filtering out all but HTTP and IMAP for public access and locking down SSH or RDP connections to a specific IP address. We can also perform server administration tasks for you, such as software installations and updates. Clients who have selected server management receive priority for critical issues. Please see our pricing.
- How do I grow my VPS?
Planning for the future is easy with our Vitality packages. As your business grows, you can grow with it by simply adding resources to your system without worrying about costly migrations. You can increase the number of your VPS’s without any downtime by using Hyper-V Clustering Technology. We can perform live migrations to other physical Hyper-V machines.
- How soon can you setup my VPS server?
We can spin up a VPS in minutes from the time you order. You could be up and running before you finish browsing our website. Contact us now to get started!
- How can I control and manage my Virtual Private Server? Our VPS control panel allows you to shutdown, start, suspend, take snapshots, mount dvds, console access and more.
- What Operating System can my VPS run?
We offer a wide choice of operating systems such as Windows, Ubuntu, CentOS, Debian, Fedora and more.
Questions about our Business Broadband?
Your questions answered.
- What is the difference between NBN or ADSL2+ and your Business Broadband services
OMNIconnect Broadband is purpose built for business and provides a superior grade of service to most other broadband available in Australia. For example, while nbn and ADSL state the maximum speed a service might reach, actual user speeds will often be less than the maximum line speed (particularly in busy periods).Our Business Broadband comes with a guaranteed maximum speed or Peak Information Rate(PIR)*, nbn and ADSL do not.
OMNIconnect Business Broadband also is delivered with a symmetrical speed option (equal upload/download speeds), whereas nbn and ADSL only offer asymmetrical speed options (slower upload speeds).
One other benefit is that we provide service level agreements (SLAs) on our Business Broadband which offer rebates should we not meet our service obligations.
For more information see our SLA here (www.omniconnect.com.au/sla)
- What Speed Guarantee do you offer?
OMNIconnect offer several grades of Business Broadband, such as ‘Standard’ and ‘Premium’ Class of Service (COS).Standard COS: A guaranteed Peak Information Rate (PIR) is a guarantee that the service delivered will be able to reach the speed quoted.
Premium COS: A guaranteed Committed Information Rate (CIR) is a guarantee that the service will always be able to reach the speed quoted. ADSL, nbn and most other ISPs offer neither of these guarantees.
- How do you deliver your Business Broadband?
As a licensed carrier, we use our own network where we have coverage via our fibre and fixed wireless infrastructure. However, we also use other carriers like Telstra Wholesale (fibre and copper) to dramatically increase our network reach.
Have Questions about Ordering, Installation and Setup?
Your questions answered.
- Where can I find a summary of information on the data centre?
You can check us out here: www.omniconnect.com.au/datacentre If there’s something we’ve missed or you would like to know more about our DC features just give us a call.
- Can I tour the data centre?
Sure can! You just need to call us on 1300 662 457 and book in a time and date.
- Do you have staging areas to test my servers before installing?
We can have one set-up for you, just give us a call to discuss what you’ll need first.
- What is the lead time for installation of my equipment?
Generally about 3-4 weeks after signing of contract. However, if you’re in a hurry we’ll see if we can expedite the process.
- Can you supply servers on a leased basis?
Yes we can. This will need to be discussed with one of our consultants.
- Are you able to manage my server as well?
Absolutely! We offer managed server hosting, just give us a call to discuss your requirements.
- Do you have a preference for brand or type of collocated equipment?
We do prefer energy efficient equipment as this is environmentally friendlier and uses less power (less black balloons). However, we do accept all types of equipment. Power is charged $33/100W (ex GST).
- How do you manage my power consumption?
Your power is managed via “Smart Power Cables” in each rack that record and log your power usage, which you can then view via a web portal login. These cables do not affect any services. You can check out more about our power management on our blog
- Can I get more space later on if I need to?
Everyone wants more space! We can’t guarantee available space at a later time however we do offer the option to reserve full racks for a monthly amount. For pricing and term length give us a call.
- Does OMNIconnect insure my equipment when in the data centre?
No, unfortunately OMNIconnect’s insurance policy does not cover your equipment. We suggest you take out your own insurance to cover this.
- Do you accept tower servers in the DC?
Although we prefer rack-mounted servers, we can accommodate other servers. Please note, these can take up more room (RU’s) than rack-mounted servers so will incur higher costs.
- Do you provide shelves?
We can provide these upon request prior to the installation of your equipment.
- Do you provide hosting options to the RU level?
Yes we do. Just give us a call or email for some pricing.
- How much does excess data cost?
This will depend on the type of service that you’ve purchased. Please contact your account manager or a consultant for these figures.
- Are you carrier neutral?
Yes! We welcome everyone (with ID)! We also have Telstra and Optus Fibre available to our DC.
- Can I get a leased line (E1) or frame relay installed to the data centre?
Sure! However patching from the frame to the DC will need to be done by our technicians so give us a call for some pricing and to book it in.
- How is power charged?
Power is charged at $33/100W + GST.
- What is the maximum power consumption available in a rack?
Our racks range from 2kw-8kw but higher density racks are available on a case by case basis
- What occurs if primary power or cooling is lost to the data centre?
If that were ever to happen, we have it covered! Back-up UPS to each data suite in the DC as well as back-up generators means everyone’s behinds are covered.
- Does your DC have 3-Phase power?
Yes it does.
- What fire detection system is used?
- What temperature is the data centre maintained at?
We like to have the temp. sitting around 27 degrees, the ASHRAE standard.
- Is on-site parking available?
Yes it is. We have plenty of space available but in the event that our car park may reach capacity, we also have free street frontage parking available.
- How often can I access the Data Centre during business hours?
Come as often as you want! Access will however need to be booked in no less that 1 hour prior to arrival and can be subject to availability.
- Can I get into the data centre 24×7 unescorted?
Access to the DC can be organised at any time, however due to our security standards, an OMNIconnect Staff Member will always need to be on the premises to escort you.
- Do you offer remote hands?
All our colocation plans from 1/2 rack upwards include a number of complimentary remote hands events per month, during business hours.
- How much does it cost to be escorted to the data centre out of business hours?
Whenever you need access outside of business hours we are happy to help! Our access charges are $80/30 minutes (min 1 hour charge) with a call out fee of $80. I it happens to be a public holiday there is a surcharge of $80/30 mins.
- If I have an emergency and need to get access to the data centre immediately, what do I do?
We have an emergency 24×7 NOC that will be provided to you by your account manager. Just call the number and we will be there to help you out!
- Is the security of the data centres monitored 24×7?
Of course! We use remotely viewable motion censored IP cameras, so big brother is watching!
Questions about the OCDC Environment.
Questions about OCDC Access & Security.
If there is a question you would like answered and isn’t covered above, please send us an email and we’ll get back to you ASAP with some more info! firstname.lastname@example.org