Ordering, Setup & Installation.
Q. Where can I find a summary of information on the data centre?
A. You can check us out here: www.omniconnect.com.au/datacentre If there’s something we’ve missed or you would like to know more about our DC features just give us a call.
Q. Can I tour the data centre?
A. Sure can! You just need to call us on 1300 662 457 and book in a time and date.
Q. Do you have staging areas to test my servers before installing?
A. We can have one set-up for you, just give us a call to discuss what you’ll need first.
Q. What is the lead time for installation of my equipment?
A. Generally about 3-4 weeks after signing of contract. However, if you’re in a hurry we’ll see if we can expedite the process.
Q. Can you supply servers on a leased basis?
A. Yes we can. This will need to be discussed with one of our consultants.
Q. Are you able to manage my server as well?
A. Absolutely! We offer managed server hosting, just give us a call to discuss your requirements.
Q. Do you have a preference for brand or type of collocated equipment?
A. We do prefer energy efficient equipment as this is environmentally friendlier and uses less power (less black balloons). However, we do accept all types of equipment. Power is charged $33/100W (ex GST).
Q. How do you manage my power consumption?
A. Your power is managed via “Smart Power Cables” in each rack that record and log your power usage, which you can then view via a web portal login. These cables do not affect any services. You can check out more about our power management on our blog
Q. Can I get more space later on if I need to?
A. Everyone wants more space! We can’t guarantee available space at a later time however we do offer the option to reserve full racks for a monthly amount. For pricing and term length give us a call.
Q. Does OMNIconnect insure my equipment when in the data centre?
A. No, unfortunately OMNIconnect’s insurance policy does not cover your equipment. We suggest you take out your own insurance to cover this.
Q. Do you accept tower servers in the DC?
A. Although we prefer rack-mounted servers, we can accommodate other servers. Please note, these can take up more room (RU’s) than rack-mounted servers so will incur higher costs.
Q. Do you provide shelves?
A. We can provide these upon request prior to the installation of your equipment.
Q. Do you provide hosting options to the RU level?
A. Yes we do. Just give us a call or email for some pricing.
Q. How much does excess data cost?
A. This will depend on the type of service that you’ve purchased. Please contact your account manager or a consultant for these figures.
Q. Are you carrier neutral?
A. Yes! We welcome everyone (with ID)! We also have Telstra and Optus Fibre available to our DC.
Q. Can I get a leased line (E1) or frame relay installed to the data centre?
A. Sure! However patching from the frame to the DC will need to be done by our technicians so give us a call for some pricing and to book it in.
Q. How is power charged?
A. Power is charged at $33/100W + GST.
Q. What is the maximum power consumption available in a rack?
A. Our standard full rack has a max. power consumption of 4kw (A+B feeds). But for those of you who are power hungry we do offer high density racks of up to 8kw (A+B feeds).
Q. What occurs if primary power or cooling is lost to the data centre?
A. If that were ever to happen, we have it covered! Back-up UPS to each data suite in the DC as well as back-up generators means everyone’s behinds are covered.
Q. Does your DC have 3-Phase power?
A. Yes it does.
Q. Do you have automatic alerts for clients in the event of a data centre emergency like power loss?
A. No, you will need to organise your own monitoring.
Q. What fire detection system is used?
Q. What temperature is the data centre maintained at?
A. We like to have the temp. sitting around 27 degrees, the ASHRAE standard.
Access & Security.
Q. Is on-site parking available?
A. Yes it is. We have plenty of space available but in the event that our car park may reach capacity, we also have free street frontage parking available.
Q. How often can I access the Data Centre during business hours?
A. Come as often as you want! Access will however need to be booked in no less that 1 hour prior to arrival and can be subject to availability.
Q. Can I get into the data centre 24×7 unescorted?
A. Access to the DC can be organised at any time, however due to our security standards, an OMNIconnect Staff Member will always need to be on the premises to escort you.
Q. Do you offer remote hands?
A. All our colocation plans from 1/2 rack upwards include a number of complimentary remote hands events per month, during business hours.
Q. How much does it cost to be escorted to the data centre out of business hours?
A. Whenever you need access outside of business hours we are happy to help! Our access charges are $80/30 minutes (min 1 hour charge) with a call out fee of $80. I it happens to be a public holiday there is a surcharge of $80/30 mins.
Q. If I have an emergency and need to get access to the data centre immediately, what do I do?
A. We have an emergency 24×7 NOC that will be provided to you by your account manager. Just call the number and we will be there to help you out!
Q. Is the security of the data centres monitored 24×7?
A. Of course! We use remotely viewable motion censored IP cameras, so big brother is watching!
If there is a question you would like answered and isn’t covered above, please send us an email and we’ll get back to you ASAP with some more info! firstname.lastname@example.org